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Customer information

Privacy Policy

Last updated: 27 October 2026

This page explains how Veritas Spices may handle information when customers contact us or enquire about products and orders. Please review it against your actual business practices.

1. Information you share

If you contact us by WhatsApp or email, we may receive your name, phone number or email address, delivery details, order information, and the contents of your messages.

2. How information is used

We use information to respond to questions, confirm product availability and prices, communicate about orders, arrange delivery, provide customer support, and maintain business records where appropriate or legally required.

3. Sharing information

We do not sell customer personal information. Details may be shared with delivery or service providers where necessary to fulfil a customer request, or where required by law. WhatsApp, email providers, and any future hosting or commerce services process information under their own terms and privacy notices.

4. Payments, cookies and website technology

This website does not itself process online payments. If you sign in (by email link or Google), your profile (name, phone, email, saved address), shopping bag and order history are stored in a secured cloud database (Google Firebase), protected in transit and at rest, and accessible only to your signed-in account and to the business owner. Sign-in is handled by Google Firebase Authentication, which may process your email address to send a login link. If you do not sign in, your bag is kept only in your browser on your device. You can delete your saved data any time from the Account panel, or ask us to. Contact links open WhatsApp or the visitor's email application. When hosted online, the hosting provider may collect basic technical logs. This site uses Google Analytics to count visits and see which pages and sources are useful. It uses cookies and collects usage information such as pages viewed, approximate location and device type, but not your name or phone number. If advertising or payment tools are added later, this policy will be updated.

5. Retention and security

We aim to retain customer information only for as long as reasonably necessary for customer service, order fulfilment, recordkeeping, legal obligations, and dispute resolution. Reasonable safeguards should be used, but no online transmission or storage system can be guaranteed completely secure.

6. Your choices

You may contact us to request correction or deletion of information you have shared, subject to any records we must keep by law.

Email: urbanvogue3001@gmail.com
WhatsApp: +91 78273 72531

7. Children and policy updates

This website is intended for general customers and is not designed to knowingly collect children's personal information. We may update this policy when our practices or services change; the latest version will be published on this page.

Shipping, Delivery & Charges

Contact customer care on WhatsApp ↗

Returns & Refunds

For a damaged, incorrect, or missing item, contact us promptly with your order details and clear photos where relevant. We will review the issue and explain the available resolution. Any refund, replacement, or return is subject to the circumstances of the order and applicable consumer law. Confirm the final policy and process with your business before launch; do not treat this starter wording as legal advice.

Ask about a return or refund on WhatsApp ↗

Delivery charges and discounts shown on your bill apply to that order. For any issue with an order, contact customer care.

This is starter policy text for a small business website, not legal advice. Review it against your real data handling, shipping, return and refund practices, and applicable Indian requirements before publishing.